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Privacy Policy

Primary Flight Control, LLC (“Primary Flight”) owns and operates (the “Website”). Primary Flight has established this Privacy Policy to describe how we collect, use, disclose and transfer the information you provide through the Website. This Privacy Policy does not apply to other communications that you may have with us outside of the Website, or information that we obtain from third parties. By accessing or using the Website, you are indicating your acknowledgment and acceptance of this Privacy Policy, which may be modified from time to time without notice to you. Please read it carefully.


“Personal Information” is information that you provide to us which personally identifies you, such as your name, address, email address, phone number, or credit card number.

“Aggregated Non-Personal Information” is information about our users and their computers or devices that are collected into groups so that it no longer reflects or references an individually identifiable user. This information may include, without limitation, information about use of the Website, Web pages viewed or used, Website content accessed or used, IP addresses and device identifiers, information about hardware or software used to access the Website, and user location information. Primary Flight may collect and use Aggregated Non-Personal Information to improve the Website or for any other reason.


Primary Flight receives, stores, and processes information that you provide. Examples include when you: (i) register for the Website, (ii) fill in any form on the website, (iii) purchase goods through the Website, (iv) sign up for email or text alerts, (v) link your account to a third-party website (e.g. Facebook), (vi) post or share information on the Website, or (vii) contact us.

Primary Flight automatically collects information from your use of the Website. For example, Primary Flight may automatically collect your browser type, operating system, CPU speed, referring or exit pages, click patterns, and computer’s IP address. Primary Flight may also automatically collect general information about use of the Website, such as the pages viewed, the order of pages viewed, the frequency of access, the time spent on the Website or portions thereof, and other similar user statistics. Primary Flight may also use cookies to enable users to specify unique preferences and to track user trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of the Website may not function or may be considerably slower. As an automatic process, Primary Flight may record IP address information, but does not ordinarily link IP addresses to users’ Personal Information, other than for statistical analysis as needed. However, Primary Flight can and will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with the Primary Flight Terms of Use or to protect our service, site, customers or others.

Primary Flight may obtain information about you from third parties. For example, when you interact with us through a social media function such as a plug-in (e.g., a Facebook “like” button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth), to the extent allowed by your settings with the third party platform or site. We may also obtain information about you from a third party data aggregator, cookie technology operator, advertising network, or another type of data company.


Primary Flight (and its service providers) may use the information we collect about you for a variety of business purposes such as billing, identification, authentication, communication, and general research. For example, we may use that information to:

  • Provide the services and products you have requested.
  • Create an account on the Website if you have requested one.
  • Facilitate communications about aircraft or aircraft-related goods or services.
  • Personalize the services we offer and the advertising displayed through the Website.
  • Respond to your inquiries, requests, and comments.
  • Allow you to participate in the interactive features of our Website.
  • Provide technical support for the Website.
  • Understand how the Website is used so that we can improve the service provided to users.
  • Send you service-related communications, including announcements and administrative messages.
  • Send you information about products, services and promotions relating to us or other companies or organizations that we work with.
  • Combine the information we collect or receive about you for any of the foregoing purposes.
How You Can Protect Your Personal Information

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Website password to anyone. Primary Flight will not contact you via email to ask for your username or password. If you do share your username and password or your Personal Information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify Primary Flight and change your password. Please do not save your password on any public computers and remember to log out of your account on any shared devices to ensure another user does not provide, or obtain access to, your Personal Information.

Information that you share in forums, message boards, reviews, and suggestions or on any portion of the Website designed to allow you to communicate with other users, may be publicly accessible. Accordingly, the information you share may be read, collected or used by others, including Primary Flight, for any purpose. Primary Flight is not responsible for any information you share publicly accessible portions of the Website or for the use of such information.

E-mail Requests for Information

We may use links on the Website to provide you with the opportunity to contact us via e-mail or through other means to ask questions, request information, register or provide comments and suggestions. We may send you an email or text message as part of the registration verification process or to assist you in recovering a password at your request. However, we will never contact you via email to ask you for credit card information, bank account numbers or other sensitive financial information.

Links to Other Sites

Primary Flight is not responsible for the privacy practices or the content of any other web sites to which the Website links or which link to the Website. By clicking on a link, logo, advertisement or other item, please note that you may no longer be on the Website. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of each new site you visit when browsing, as this Privacy Policy does not apply to sites other than the Website.


As part of our regular business operations, we may transfer your Personal Information to certain third parties with whom we contract for the limited purpose of providing services such as credit card and payment processing. These service providers are obligated to protect your information, and they do not use your Personal Information for their own commercial purposes.

Primary Flight may also engage third party intermediaries to provide our users with additional offerings and services. Primary Flight makes no representations regarding these third parties and their use of Personal Information. Please refer to the third party’s site and terms of service for their specific privacy policies.

Updating and Correcting Information

You may review, update, correct or delete most Personal Information in your account through the Website. If you cannot update the information yourself, please contact us at To protect your privacy and security, we will also take reasonable steps to verify your identity before we make any corrections. Upon receipt of such requests, we will update our files within a reasonable time from the date of the request.


Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use tools (encryption, passwords, physical security, etc.) to protect your Personal Information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your Personal Information that they collect from the Website. We will use all commercially reasonable methods to keep Personal Information securely in our files and systems. Please note that with current technology, we cannot guarantee the security of your data from all possible attacks or intrusions on our servers or guarantee the security of your data as it travels over the Internet. Thus, you hereby release Primary Flight from liability for any such possible attacks or intrusions that might compromise the security of your data.


We do not use the Website to knowingly solicit data from or market to individuals under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at After notification, we will delete such information from our files within a reasonable time.

Governing Law and International Users

The Website is controlled, operated and administered by Primary Flight from its offices within the United States of America and this Privacy Policy is provided in accordance with and subject to applicable U.S. law. If you are based outside the United States and decide to access the Website from your location outside of the United States, you hereby agree to be subject to this Notice and waive all privacy-related rights in other jurisdictions that conflict with U.S. law or the Privacy Policy and Terms of Use on this Website.

The terms of this Privacy Policy are governed by and in accordance with the laws of the state of Florida, United States of America. You should not provide us with any Personal Information unless you consent to the application of United States law and, where applicable, Florida law, and to the use and disclosure of your information in accordance with the terms of this Privacy Policy.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose your Personal Information when we have a good-faith belief that such action is necessary to comply with applicable law or a current judicial or administrative proceeding, a court order or legal process. If Primary Flight is served with legal documents that it believes will require it to disclose your Personal Information, we will make reasonable efforts to notify you of the request (unless we are prohibited by law from doing so) to give you an opportunity to object to the disclosure of your Personal Information before the judicial or administrative body in which it is being requested. Primary Flight will use good faith efforts to notify you of the request with sufficient time for you to object to its disclosure. In the event that you do not object to the disclosure or your objection to the disclosure is unsuccessful, you agree that Primary Flight shall have no liability for disclosure of your Personal Information where Primary Flight has a good faith believe that it is required by law to do so.


If Primary Flight undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

Contacting Us

Please contact us if you have any questions about this Privacy Agreement or if you believe that Primary Flight has not complied with this Privacy Policy with respect to your information:


Telephone: 904-373-8459

U.S. Postal Mail:
Primary Flight Control
PO BOX 10073
Fleming Island, FL 32006


Please note that this policy may be amended from time to time without notice to you. You should check back for the most current version before relying on any of the provisions in this Privacy Policy.

Last Updated: March 14, 2018


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